For a lighting replacement or a like-for-like refit in a typical unit, yes — that is standard for us, and the reopen time is the fixed point the whole night is planned around. For structural refits, distribution replacement or kitchen expansion, one night is not realistic and we will say so at survey. In those cases a single planned closure day usually costs the business less than two mornings of disrupted trading.

By piloting first. We install one site, time every task, then fix the product schedule, kit list, wiring arrangement and method statement from what actually happened rather than what was assumed. Every subsequent site is held to that standard, and we keep the same crew moving through geographic clusters so experience compounds instead of resetting.

Yes — equipment supplies, extraction and gas interlock systems, cold room and cellar cooling connections, coordinated with your equipment schedule and specialist installers. On refits we assess distribution capacity before anything is ordered, because kitchen equipment schedules routinely exceed the board they inherit.

We work to your specification where one exists, and help develop one where it does not. Colour temperature, colour rendering and beam angle are as important as efficiency in these environments — a scheme that saves energy but makes the product look wrong has failed commercially even if it passes technically.

Centre permit systems, delivery windows, lift and service corridor access and out-of-hours rules all shape the programme, and we establish them at survey so the price and duration are real. We are used to working within landlord and centre management restrictions rather than discovering them on the first night.

Our 24/7 line is answered by an engineer and estates on a maintenance contract get priority attendance. A dark shop floor, a failed cold room or a kitchen that cannot serve is a revenue problem within the hour, so we respond on that basis rather than treating it as a routine fault.