Privacy Policy

Privacy Policy

Last updated: 19/11/2025

This privacy policy explains how BARROW ELECTRICAL LTD (“we”, “us”, “our”) uses and protects any personal information that you give us when you use our website or otherwise interact with us.

We are committed to ensuring that your privacy is protected and that we comply with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are and how to contact us

Controller:
BARROW ELECTRICAL LTD
Unit 3, Bewsey Business Park
Bewsey Rd, Warrington
WA5 0JU
Company number: 07884921

Website: www.barrowelectrical.co.uk
Email: info@barrowelectrical.co.uk

BARROW ELECTRICAL LTD is the controller of your personal data when you use our website or when you contact us about our services.

If you have any questions about this policy or how we handle your personal data, please contact us at info@barrowelectrical.co.uk.

2. What this policy covers

This policy applies when:

  • You visit or use our website: www.barrowelectrical.co.uk
  • You complete an enquiry form or request a quote
  • You contact us by email, phone or otherwise
  • We follow up on enquiries and quotes (usually B2B/commercial contacts, but sometimes individuals such as homeowners)

It does not cover the websites of any other organisations, even if you access them via links from our website. We recommend you read the privacy policy of any other websites you visit.

3. What personal data we collect

3.1 Information you give us directly

When you use our website or otherwise contact us, you may provide:

Identity and contact details

  • Name
  • Company name
  • Email address
  • Phone number

Enquiry information

  • Details about your enquiry, project, site, or requirements
  • Any other information you choose to include in the free-text message box

In the normal course of business we do not intentionally collect special category data (e.g. health information) via our website. Please do not include such information in your enquiry unless it is strictly necessary.

3.2 Information we collect automatically

When you visit our website, we may automatically collect certain technical information, such as:

  • IP address
  • Browser type and version
  • Time zone setting and location
  • Operating system and platform
  • Information about how you use our site (pages visited, time on page, click paths, etc.)

We collect this mainly through cookies and similar technologies. See the Cookies and analytics section below for more details.

4. How we use your personal data and legal bases

We use your personal data only when we have a legal basis to do so. Typically, this will be one or more of:

  • Legitimate interests – for running and growing our business, provided your rights and interests do not override those interests.
  • Contract – where we need the information to provide you with a quote or to deliver our services.
  • Legal obligation – where we must comply with a legal requirement (e.g. tax, accounting, regulatory).

Main purposes

We may use your personal data for the following purposes:

  1. To respond to enquiries and provide quotes
    Data used: identity & contact details, enquiry information
    Legal basis: legitimate interests (to respond to potential customers and grow our business) and/or contract (taking steps at your request before entering into a contract)
  2. To deliver our services and manage projects
    Data used: identity & contact details, enquiry/project information, contract details
    Legal basis: contract; legitimate interests (to manage our work efficiently and deliver a professional service); legal obligation (e.g. health & safety, record keeping)
  3. To follow up on quotes and enquiries (sales follow-up)
    Data used: identity & contact details, enquiry and quote history
    Legal basis: legitimate interests (to develop our commercial relationships and provide relevant follow-up on your enquiry)
  4. To operate and improve our website
    Data used: technical and usage data (via GA4 and similar tools)
    Legal basis: legitimate interests (to keep our website updated and relevant, to develop our business); consent (for non-essential cookies where required)
  5. To manage our accounts and records
    Data used: identity & contact details, contract and transaction details
    Legal basis: legal obligation (accounting, tax); legitimate interests (to manage our business and maintain accurate records)
  6. To handle complaints and disputes
    Data used: identity & contact details, correspondence, relevant project information
    Legal basis: legitimate interests (to resolve issues and defend our legal rights); legal obligation

Marketing

  • We do not currently send general marketing emails or newsletters.
  • We may call or email you to follow up on your specific enquiry or quote, which we treat as being in our legitimate interests as a B2B service provider (and, in some cases, necessary to perform or discuss a contract).
  • If we decide to introduce email marketing in the future, we will use an unticked consent box on forms and will only send marketing emails where we have a clear lawful basis (typically your consent). We will update this policy if our approach changes.

You can always ask us to stop any direct marketing at any time.

5. Cookies and analytics

Our website uses cookies and similar technologies to:

  • Make the site work properly (strictly necessary cookies)
  • Understand how visitors use the site (analytics)
  • Support advertising and performance measurement (for example through Google Ads tracking)

We currently use, among others:

  • Google Analytics 4 (GA4) – to understand how visitors use our website
  • Google Ads tracking – to measure the performance of online advertising
  • CookieYes – to manage cookie consent and preferences

Where required by law, non-essential cookies are only used with your consent, which you can give or withdraw through the cookie banner or settings provided by CookieYes.

You can also control cookies via your browser settings. Please note that blocking some types of cookies may affect how the website functions.

For more detail about our use of cookies (including cookie types and expiry), please refer to our Cookie Policy or the information available via our cookie banner.

6. Sharing your personal data

We only share your personal data when it is necessary, and always with appropriate safeguards. We may share your data with:

  • Service providers and suppliers, such as:
    • Our website hosting and IT providers
    • Our accounting and invoicing systems (e.g. Xero)
    • Our internal job/project management systems (including our own app)
    • Providers of email, cloud storage and other business tools
  • Approved subcontractors and partners
    For example, where subcontractors assist us in delivering electrical, renewables or related works, we may share relevant project and site details so they can carry out their work safely and effectively.
  • Professional advisers
    Such as lawyers, accountants, and auditors where necessary.
  • Regulators and authorities
    Where we are required to do so by law, regulation, or court order (e.g. HMRC, the Health & Safety Executive, or the Information Commissioner’s Office).

We do not sell your personal data and we do not allow third parties to use your data for their own independent marketing purposes.

7. International data transfers

Many modern business tools and cloud services operate globally. This means your personal data may be processed or stored outside the UK and European Economic Area (EEA), for example by major cloud or software providers.

Where this happens, we ensure that appropriate safeguards are in place, such as:

  • The country has been deemed to provide an adequate level of protection for personal data; or
  • We have entered into standard contractual clauses or equivalent protections approved for use under UK data protection law.

You can contact us at info@barrowelectrical.co.uk if you would like more information about the safeguards we use for international data transfers.

8. Data security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we use appropriate technical and organisational measures, which may include:

  • Access controls and user permissions
  • Secure passwords and authentication
  • Encrypted connections where appropriate
  • Regular updates and security patching of our systems
  • Internal policies and staff awareness

While we do our best to protect your personal data, no system can be completely secure. If we become aware of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant regulator where we are legally required to do so.

9. How long we keep your personal data

We only keep your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

As a general rule:

  • Enquiries, quotes and contract information – normally kept for up to 6 years after our last interaction with you or completion of the relevant contract or project.
  • Financial and transaction records – kept for at least 6 years to comply with tax and accounting requirements.

We may keep information for longer where necessary in connection with a complaint, dispute or investigation, or where legal or regulatory requirements demand it.

When we no longer need your information, we will securely delete or anonymise it.

10. Your data protection rights

Under UK data protection law, you have certain rights in relation to your personal data. These include:

  • Right of access – to ask for a copy of the personal data we hold about you.
  • Right to rectification – to have inaccurate or incomplete data corrected.
  • Right to erasure – to ask us to delete your personal data, in certain circumstances.
  • Right to restriction – to ask us to restrict the processing of your personal data, in certain circumstances.
  • Right to data portability – to receive your personal data in a structured, commonly used and machine-readable format, and to have that data transmitted to another controller where technically feasible.
  • Right to object – to object to our processing where we are relying on legitimate interests (including for direct marketing).
  • Rights in relation to automated decision-making – we do not use automated decision-making that has legal or similarly significant effects on you.

These rights are not absolute and may be subject to certain conditions and exemptions.

To exercise any of your rights, please email info@barrowelectrical.co.uk. We may need to verify your identity before we can act on your request.

11. Complaints

If you have any concerns about how we handle your personal data, please contact us first so we can try to resolve the issue:

Email: info@barrowelectrical.co.uk

You also have the right to lodge a complaint with the UK data protection regulator:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk

12. Children

Our website and services are aimed at adults and businesses. While we do carry out work for schools and educational institutions, we do not provide services directly to children and we do not knowingly collect personal data from children via our website.

If you believe that a child has provided us with personal data, please contact us so that we can delete it where appropriate.

13. Changes to this policy

We may update this privacy policy from time to time to reflect changes in the law, our practices, or our services. The updated version will be indicated by a revised “Last updated” date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.